Refund policy
Last updated: 14 July 2026
We want you to feel good about your O+ frames.
If something is not right, we will make it simple.
Quick summary
- 30 days from the date you receive your order (online) or from purchase date (in-store)
- Returns accepted for online and in-store purchases
- Item must be unaltered and in good condition
- Frames fitted with new lenses cannot be returned
- Sale and promo items can be returned, if eligible
- Singapore store drop-off available
- For mail returns, customer pays return shipping
- Approved returns are issued as O+ store credit by default
What can be returned
You may return an item within 30 days if:
- it is unused and in good condition
- it is unaltered (no new lenses fitted, no modifications)
- it is complete, with original packaging and accessories where provided
- you have proof of purchase (order confirmation, receipt, or invoice)
What cannot be returned
- Frames that have been fitted with new prescription or non-prescription lenses
- Bespoke, personalised, or made-to-order pieces
- Gift cards / store credit products
- Items damaged by misuse, wear and tear, or unauthorised modifications after delivery
If you are unsure, email us first: help@o.plus
How to return
Option 1: Return to any O+ store (Singapore)
You may return eligible items at:
- Star Vista
- Mandarin Gallery
- OUE Downtown
Bring:
- the item
- original packaging if available
- proof of purchase
Our team will check the item and process the return.
Option 2: Mail return
- Email help@o.plus with:
- order number or receipt details
- item(s) to return
- reason for return (optional, but helpful)
- Wait for confirmation before sending anything back
- Ship the item to:
O+ Eyewear
55 Ayer Rajah Crescent
#04-26
Singapore 139949
Please note:
- Customer pays return shipping for change-of-mind returns
- Items sent without prior confirmation may not be accepted
- We recommend using a tracked courier
Defective, damaged, or wrong item
Please inspect your order when it arrives.
If the item is defective, damaged in transit, or incorrect:
- Email help@o.plus within 7 days of receiving it
- Include your order number and clear photos
- We will assess and arrange a replacement, store exchange, or store credit
For confirmed defective or incorrect items, we will cover reasonable return postage.
Slight natural variations in colour, texture, or handmade details are normal and not considered defects.
Exchanges
If you want a different size, colour, or model:
- the fastest option is often a store visit, so you can try on and swap where stock allows
- for online exchanges, return the original item first, then use your store credit or place a new order once the return is approved
If you prefer, email help@o.plus and we will help you choose the simplest path.
Refunds / store credit
Once we receive and inspect your return:
- we will notify you if the return is approved
- approved returns are issued as O+ store credit by default
- store credit is usually issued within 10 business days after approval
Refunds to the original payment method are only provided where required by law, payment-provider rules, or as an approved exception. If that applies, we will advise you.
If more than 15 business days have passed since approval and you still do not see your store credit, contact help@o.plus.
Shipping costs
- Original shipping fees are non-refundable, unless the return is due to our error or a confirmed defective item
- For change-of-mind mail returns, customer pays return shipping
- In-store returns do not require return shipping
International orders
International returns are accepted under the same eligibility rules.
Please note:
- customer pays return shipping and any related customs fees
- we cannot refund duties, taxes, or brokerage charged by local authorities
- approved returns are issued as O+ store credit by default
- use a tracked service and retain your shipping proof
Questions
Email us anytime at help@o.plus.
Or visit any O+ store if you prefer to speak with the team in person.