Do I need an account to purchase?
Yes, you do. Having an account allows us to smoothly facilitate your purchase and lets you track your order status. Signing up for our mailing list also ensures you get first peek at our latest offerings, updates and special offers.
How do I figure out the right size for my face?
We’ve included measurements for every frame in the Details section. Our frames are designed to fit most face shapes and sizes. You may go to any optical shop and ask them to help you adjust your frames to improve its fit. However, if they do not fit you well, please refer to our Return Policy to facilitate a return.
How do I make payment?
We currently accept most major credit card payment through PayPal or ShopPay. Paying through PayPal will not require you to have a PayPal account to complete the purchase.
Can I ammend or cancel my order after conﬁrming it?
Drop us an email with your order details and your amendments and one of us will get back to you as soon as we can! As delivery is usually within 3 working days, amendments should be made within 24hours of purchase.
Why don’t my frames come with prescription lenses?
We've left it up to you to decide what sort of lenses you'd like at your usual trusted optician, ensuring the most comfortable and convenient process for you. However, feel free to visit our stores if you wish to have prescription lenses fitted.
What is your Return Policy?
We operate on a 30-days no questions asked return policy provided the item(s) is in good condition and unaltered (frames fitted with new lenses will not be accepted). Simply drop us an email at firstname.lastname@example.org to facilitate your return and give us your feedback!
What should I do when I’ve received a defective item?
Our sincerest apologies! Please email email@example.com with your order number and a photograph of the defective piece. Postage will be reimbursed for items deemed defective. Item(s) must be in original condition and unaltered. *Slight variations in colour will not be considered as defects as none of our pieces are exactly alike.
Do you sell gift cards?
Not currently! But do let us know if you’d like to purchase store credit as a gift and we’ll see what we can do.