FAQ

General Enquiries

Do I need an account to purchase?

Yes, you do. Having an account allows us to smoothly facilitate your purchase and lets you track your order status. Signing up for our mailing list also ensures you get first peek at our latest offerings, updates and special offers.

You may create your account here.

How do I purchase?

Select your desired item, pick your preferred colour(s), quantity and simply hit ‘Add to Cart’. When you’re ready to Checkout, go to Cart and proceed as instructed. We’ll guide you along the way.

How do I figure out the right size for my face?

We’ve included measurements for every frame in the Details section. Our frames are designed to fit most face shapes and sizes. You may go to any optical shop and ask them to help you adjust your frames to improve its fit. However, if they do not fit you well, please refer to our Return Policy to facilitate a return.

How do I make payment?

We currently accept most major credit card payment through PayPal. Paying through PayPal will not require you to have a PayPal account to complete the purchase.

How do I use my discount code?

Simply key it into the ‘Coupon’ box when checking out.

Can I amend or cancel my order after confirming it?

Drop us an email with your order details and your amendments and one of us will get back to you as soon as we can! As delivery is usually within 3 working days, amendments should be made within 24hours of purchase.

Why don’t my frames come with prescription lenses?

We've left it up to you to decide what sort of lenses you'd like at your usual trusted optician, ensuring the most comfortable and convenient process for you.

What is your Return Policy?

We operate on a 30-days no questions asked return policy provided the item(s) is in good condition and unaltered (frames fitted with new lenses will not be accepted). Simply drop us an email at [email protected] to facilitate your return and give us your feedback!

What should I do when I’ve received a defective item?

Our sincerest apologies! Please email [email protected] with your order number and a photograph of the defective piece. Postage will be reimbursed for items deemed defective. Item(s) must be in original condition and unaltered. *Slight variations in colour will not be considered as defects as none of our pieces are exactly alike.

Do you sell Gift Cards?

Not currently! But do let us know if you’d like to purchase store credit as a gift and we’ll see what we can do.

Delivery and Order Tracking

Can I collect my package myself?

Sorry, we currently do not provide self-collection.

When can I expect my (local) package?

We'll need 1-2 working days to pack and dispatch your order to our local courier. Tracking will be provided through our courier. Details will be available at the point of purchase.

Do you ship internationally?

We currently only ship within Singapore but sign up for on our mailing list to stay updated!

Can I change my delivery date/time once my parcel has been dispatched?

We strongly advise against it, but in the event that you have to, please get in touch with your order details and we’ll be glad to assist you.

I haven’t received my parcel. What should I do?

You may use our local courier’s tracking service to find out why delivery might have been delayed. Otherwise, please email [email protected].